FAQ

  • LAUNDRY

  • Do you sell the stacking kit and/or the dryer racks?

    We do sell stacking kits, but we don’t recommend them to do excessive vibration caused by the units. We do carry the dryer racks.

  • Is it normal for my washer detergent to look like its not depleting at all when using a DWD-WD1363WC?

    Yes, it is normal. The washer only uses the specific amount chosen by the customer, so it may take up to 60 to 90 washes to fully deplete.

  • Can you change the doors around so that they open the opposite way?

    You can but you would need a professional to do so. Also we do not recommend it as it may change the functions of the unit.

  • What do I do if my washer walks/vibrates?

    Check to see if shipping bolts have been removed. Check to see that the washer is level. The washer needs to be level and sitting on a good solid floor, such as a concrete or reinforced wood floor. Make sure the load is balanced in the washer.

  • What to do if my washer fills but does not wash?

    Check the fuses, breakers and the plug. If the washer is full of water but just hums, it could be that something is stuck in the pump.

  • Why is my washer so noisy?

    This may be caused by too much water pressure. Try adjusting hot and cold water valves. If the noise diminishes after adjusting valves, it is likely the water flow available in your home. You may wish to contact a plumber.

  • Why do I have a strange odor inside my washer?

    Washer odors are usually caused by leaving the washer lid closed when not in use. This does not allow air to circulate and dry out the moisture remaining in tub area. The air and moisture mixture becomes stagnant and creates an odor. When the washer is not in use, leaving the lid up/open for air circulation will help prevent odor.

  • How do I find my model & serial number for my washer and dryer?

    Model and serial numbers are located on each unit door.

  • Why is my dryer taking so long to dry?

    There may be too many items in the dryer. If the dryer is on a 120-volt circuit instead of a 240-volt circuit, the drying time will be three times as long. Remove and clean the lint filter after every use. Using the proper venting and making sure the vent pipe is the proper length is very important to the operation of the dryer.

  • What do I do if my dryer runs but does not heat?

    Make sure you have the right timer selection, fabric setting, and temperature selection. The timer should be set to dry and not fluff or cool down. Move timer pointer to mid-range selection. The dryer should be on a separate electrical outlet. Check the circuit breaker/fuses. Check the power cord. Make sure front of dryer is not blocked; air flow is needed to dry.

  • Why doesn't my electric dryer come supplied with a power cord?

    Most electric dryer power cords are sold separately to ensure that they comply with all state and local wiring codes.
    These codes vary significantly from state to state, and even, city to city. Since it is not possible to anticipate the final destination of a dryer as it leaves the assembly line and install the proper cord, the local dealer usually provides the power cord.

  • Why won't my dryer start?

    Check that the dryer door is closed tightly. Make sure that the cycle selection button is positioned on the desired temperature, fabric, and drying time. Ensure that the START button has been depressed completely. Open the dryer door and inspect the condition of the door switch. If the door switch is scorched or pushed, it may cause your dryer to not operate. Check to be sure that circuit breakers/fuses are operational. The dryer should be on a separate circuit.

  • Why is my dryer making a squeaking noise?

    Make sure your dryer is level, and on a secure floor, and that nothing is leaning against the dryer. Check all exposed screws, and make sure they are tight. Loose cabinet screws may cause a squeak. A frayed or damaged belt will make a thumping sound. It is normal to hear the sound of the drum as it turns.

  • REFRIGERATORS

  • The dispenser in my refrigerator is leaking water?

    It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.

  • My water filter light does not shut off and cannot reset?

    After you change the filter the RESET WATER FILTER button must be pressed and held until the red light goes off. If this does not turn the red light off, having it checked by a service technician is recommended.

  • My freezer door pops open on my top mount refrigerator?

    Check the leveling legs. The front of the refrigerator should be slightly higher than the back, to allow the door to close normally. When properly adjusted, the door will close smoothly and firmly on its own. Check to see whether the refrigerator door gasket is sealing properly. Place heavier items in the freezer door compartments to provide some ballast, since this is the smaller door and is more likely to pop open. Make sure there is nothing in the freezer or refrigerator that is preventing a door from closing tightly.

  • I have frost accumulation on my freezer door?

    This may be caused by high humidity, heavy door openings, warm food load, packages resting against the rear wall, or packages keeping the door open. After correcting these causes, the frost accumulation will go away in a few days. You may need service if the door gaskets are not sealing properly or are torn or split, or if the fan in the freezer is not running.

  • My refrigerator is too cold?

    If foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things. First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit.

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